Tech Notes

Tech Note 72: Overview of Wonderware InTouch 10 application types

Wonderware InTouch 10 is backward compatible with InTouch 9.5 and previous versions. But InTouch 10 also introduces 2 new application types. This Tech Note provides an overview of all 3 application types supported by InTouch 10:

  • Classic (also known as Stand Alone or Traditional)
  • InTouch only with ArchestrA Graphics (also known as Published)
  • System Platform with ArchestrA Graphics (also known as Managed)

Tech Note 71: How to bridge DDE (Dynamic Data Exchange) protocol to Suitelink protocol using Wonderware FactorySuite Gateway

With the release of newer operating systems from Microsoft, such as Windows Vista, support for NetDDE (Network Dynamic Data Exchange) is being discontinued. This poses a problem for legacy I/O communication servers which are DDE based, as newer clients may not be able to directly communicate with them.

A workaround exists, which will translate DDE to Suitelink protocol and give legacy DDE servers the ability to communicate with the most recent client operating systems. This workaround involves configuring Wonderware FactorySuite Gateway (FS Gateway) on the DDE IO Server node for protocol translation.

FS Gateway is capable of translating DDE, Suitelink,...

Tech Note 69: How to Centralize and Acknowledge Alarms Across a Distributed SCADA System Using the Wonderware InTouch Alarm Hot Backup Manager

When working with distributed SCADA systems the need may arise to centralize alarms for single alarm acknowledgements and alarm provider redundancy. Wonderware InTouch provides such a method through the use of the Wonderware Alarm Hot Backup Manager utility. This document will list the steps necessary to configure the Wonderware Alarm Hot Backup Manager, and will discuss routinely inquired information.


Tech Note 68: How to Automate Wonderware InTouch Alarm Printing

The Wonderware Alarm Printer Utility can be used for the printing of alarms and events from your InTouch application. The utility was primarily designed for dot-matrix type printers, and with default settings may not work properly with laser or networked printers. It is common practice to configure the Wonderware Alarm Printer Utility to log the alarms and events to a CSV file to cut down on the information printed, and easier reporting capabilities. However, to print a hard copy the user must print the information from a CSV editor like MS Excel.

This document will list the procedures necessary to...

Tech Note 67: Wonderware Historian Database Import/Export Utility — How to use the import feature with a manually created Industrial Data Acquisition Service (IDAS)

It may become necessary for a developer to create an IDAS in Wonderware Historian that views many data points without having an InTouch HMI application to import tags from. This document provides the procedure necessary to utilize the Import Tags feature of Wonderware Historian without an existing Wonderware InTouch application, as well as how to use the Wonderware IndustrialSQL Server database export/import utility for archiving or troubleshooting.


Tech Note 66: How to install Wonderware ActiveFactory IndustrialWorkbook and Report add-ins for Microsoft Office for all local users

When installing the Wonderware ActiveFactory Client utilities on a client machine with multiple user accounts the ActiveFactory Add-In for Microsoft Office Excel (called ActiveFactory IndustrialWorkbook) and Word (called ActiveFactory Report) does not automatically install for all users.

This issue can be fixed by installing the Add-In manually for each user, or by making the contents of Microsoft Office Recent folder available to all users. This tech note provides steps for both methods.


Tech Note 65: How to use Windows Performance Monitor logs

Determining the cause of system failures especially application crashes can be difficult to pinpoint. Using the Windows Administrative snap-in Performance utility, it is possible to create a graphical representation of the state of the system at a given period of time. The resulting log files can be provided to your Wonderware support provider for analysis. This tech note describes how to create Windows Performance log files.


Tech Note 64: How to copy Wonderware InTouch application

When troubleshooting Wonderware InTouch application it may be necessary to provide a copy of the application in question to technical support. This document lists the procedures necessary to utilize the Wonderware InTouch Application Publisher Utility to create a backup of your application.