Tech Notes

Tech Note: 144

AVEVA Enterprise License Manager gets stuck while Activating a License

When activating a license online in the AVEVA Enterprise License Manager, the activation results in the following error:

Unable to communicate with the Activation Server. Ensure you have internet connectivity or proceed with offline activation by changing the activation settings.

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Tech Note: 143

Unable to Deploy Objects or Open/Edit any Objects in the IDE

AVEVA System Platform & OMI

This tech note addresses the following issues which can occur in Application Server:

Unable to deploy objects in a Galaxy
Unable to open Object Editor on any object in a Galaxy

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Tech Note: 142

License Server Core Service goes into a STOPPING state and machine must be rebooted in order to recover

AVEVA Licensing

The AVEVA Enterprise License Server repeatedly goes into a "Stopping" state. When this happens, a reboot is required to restore it to Running. The following message appears in the OCMC logs:

LS Agent can't use the ServiceController API to control the LS. Time out has expired and the operation has not been completed. Stack Trace: at System.ServiceProcess.ServiceController.WaitForStatus(ServiceControllerStatus desiredStatus, TimeSpan timeout) at LicServer.WindowsService.TrackSELicServer.MonitorLicServer()

This tech note will explain how to regenerate the license server trusted storage files to resolve the issue.

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Tech Note: 141

Relative References Stop Working in Industrial Graphics

AVEVA InTouch HMI, AVEVA System Platform & OMI

Industrial Graphics that have been added to Application Objects are not displaying values for attributes when the values to be displayed are relative references like me.attribute. However, the direct references like objectname.attribute work.

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Tech Note: 140

Web_Browser and Carousel Widget Shows Red “X” Error

AVEVA InTouch HMI, AVEVA System Platform & OMI

It is possible to encounter an issue with all the default widgets on the server like Web_Browser and Carousel. When loading the Web_Browser widget, only an IP address is shown. When loading an instance of the Web_Browser widget separately on a different test InTouchViewApp, it loads a RedX with an "Empty" text displayed. Same red X is shown on the Carousel widget.

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Tech Note: 139

Historical Log files (.LGH and .IDX) are much larger in InTouch 2023 and InTouch 2023 R2

AVEVA InTouch HMI

When looking the files sizes of the InTouch Historical Log (.LGH and .IDX) files, they are noticeably larger for the 2023 and 2023 R2 version compared the previous versions.

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Tech Note: 138

InTouch Web Client: HTTP Error 503 – The Service is Unavailable

AVEVA InTouch HMI

When launching the InTouch Web Client, it is possible to encounter the following error in your default web browser:

HTTP Error 503: The service is unavailable

This tech note provides steps to resolve the error

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Tech Note: 137

Encrypted SuiteLink Connection Cannot be Established

AVEVA Communication Drivers, AVEVA Historian, AVEVA InTouch HMI, AVEVA System Platform & OMI

Cross-node encrypted SuiteLink requires both nodes to be joined to the same System Management Server (SMS) server. In some cases, even if SMS is properly configured, a system may encounter the following error and the encrypted SuiteLink connection will fail, even though a Troubleshooting Scan within the AVEVA Common Service Portal may return without errors.

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Tech Note: 136

Migration of Galaxy to System Platform 2023 Never Completes

AVEVA System Platform & OMI

When migrating a Galaxy from an older version to System Platform 2023, the process hangs without any errors or warning and never completes.

By default, the migration process handles 500 templates at the same time from the original Galaxy. If there are more than 500 templates, this may exceed the 3.5 GB that aaGR process can handle, causing a crash as we see in the Log Viewer.

This tech note provides the steps to change the default MaxTemplateCacheSize from 500 templates to 10 to make sure the 3.5 GB limit is not violated.

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Tech Note: 135

Slow Performance in IDE when Opening or Checking In Objects

AVEVA System Platform & OMI

It is possible that you may experience slow performance in the System Platform IDE when opening or checking in objects. There could be various reasons why the performance within the IDE could be slow, including compatibility issues with newer version of Microsoft SQL Server.

This tech note provides steps to address the issue from the database setting perspective.

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