We collect two basic types of information from you in conjunction with your use of the Service, personal information and non-personal information. Personal information is information that you may supply to us, as described more fully below, i.e., when you place an order, complete a survey, register on the Service, upload content, participate in a community, or provide your e-mail address. Personal information is any information that can individually identify you and includes, among other things, your name, e-mail address, telephone number, postal address, credit card, billing and contact information. Non-personal information includes information that does not personally identify you, but it may include tracking and usage information about your location, demographics, use of the Service and the Internet.
As a general matter, you can browse the Service without submitting your personal information to us. However, there are a number of circumstances in which you may supply us with your personal information. The following lists the most common ways in which we may collect your personal information.
In addition, when you interact with the Service, we may collect certain information that does not identify you individually and our servers may automatically keep an activity log of your use of our Service (“Non-Personal Information”). Generally, we collect and store the following categories of Non-Personal Information:
Collection of Your Source IP Address/Location Information
We will collect and store location information about you on the Service and associated with your account that you volunteer on the Service or enable through the Service or your device. We will not collect any location information that you do not volunteer or enable. We will delete any location information that you request is deleted. We also collect and store your device’s source IP address which may disclose the location of your device at the time you access the Service.
Collection of Personal and Non-Personal Information From Other Sources
We also may collect and store information about you that we receive from other sources (including by us from our offline interactions with you) to, among other things, enable us to update and correct the information contained in our database and to better customize your experience on the Service.
We use the information we learn from you to help us personalize and continually improve your experience on the Service. We may use your Personal and Non-Personal Information in the following ways:
Use of Your Location Information
Specifically, we use your location information to:
We have third party agents, subsidiaries, affiliates and partners that perform functions on our behalf, such as hosting, billing, push notifications, storage, bandwidth, content management tools, analytics, customer service, fraud protection, etc. These entities have access to the Personal Information needed to perform their functions and are contractually obligated to maintain the confidentiality and security of that Personal Information. They are restricted from using, selling, distributing or altering this data in any way other than to provide the requested services to the Service.
We may also use or disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on us or the Service; (b) protect and defend our rights or property, the Service or our users, and (c) act under emergency circumstances to protect the personal safety of us, our affiliates, agents, or the users of the Service or the public.
Use of Non-Personal Information
We may disclose or share Non-Personal Information (or other information, other than Personal Information) in any other manner that we deem appropriate or necessary. Among other things, we will disclose Non-Personal Information to third parties to help us determine how people use parts of the Service and who our users are so we can improve our Service. We will also disclose Non-Personal Information to our partners and other third parties about how our users collectively use the Service.
We are concerned about ensuring the security of your Personal Information. We exercise great care in providing secure transmission of your information from your device to our servers. Personal Information collected by our Service are stored in secure operating environments that are not available to the public. Our security procedures mean that we may occasionally request proof of identity before we disclose your Personal Information to you. Please understand, however, that while we try our best to safeguard your Personal Information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.
Following termination or deactivation of your account, Industrial Software Solutions, its Clients, Affiliates, or its service providers may retain information (including your profile information) and user Content for a commercially reasonable time for backup, archival, and/or audit purposes. If you have any questions about termination or deactivation of your account, please contact us directly at [email protected].
You may always opt-out of receiving future e-mail messages and newsletters from Industrial Software Solutions. We provide you with the opportunity to opt-out of receiving communications from us by going into your profile settings and choosing the appropriate options. To opt-out, you can also send us a message at [email protected].