Symptoms and Troubleshooting steps are described in this Tech Note regarding issues activating more than 1 license when licenses are delivered with Group Serial Numbers. This impacts version 2017 & 2020 license orders placed after Oct 1, 2021. ...
This tech note applies to current AVEVA Edge/IWS Partners (e.g. systems integrators or OEMs) with active support. Includes instructions for activating InduSoft Web Studio development consignment licenses....
This tech note applies to current AVEVA Partners with active development entitlements on consignment who are eligible to AVEVA Edge consignment licenses at no charge. It provides instructions for those interested to acquire and activate AVEVA Edge Development licenses (compatible with projects previously created in Indusoft Web Studio)....
This tech note provides two different options for finding your Wonderware License Serial Number depending on the product version (prior to v2017) you are using, covering both ArchestrA Licenses and WWSuite Licenses....
Wonderware Industrial Application Server uses the Suitelink protocol (a proprietary TCP/IP wrapper) and the NMX protocol (Network Message Exchange) to communicate with I/O devices and platforms/objects in the application galaxy. The Archestra Integrated Development Environment (IDE) uses the NMX protocol to communicate with and deploy objects to platforms in the galaxy (this requires a valid network connection for development and testing operations). In the absence of a network adapter or valid network connection, Microsoft's Loopback Adapter may be installed to satisfy the Archestra IDE's requirement for a valid network connection.
The Microsoft Loopback Adapter will prevent the Archestra IDE from closing...
Determining the cause of system failures especially application crashes can be difficult to pinpoint. Using the Windows Administrative snap-in Performance utility, it is possible to create a graphical representation of the state of the system at a given period of time. The resulting log files can be provided to your Wonderware support provider for analysis. This tech note describes how to create Windows Performance log files.
...The ArchestrA Log Viewer has the ability to add or remove additional logging components, which can be very useful for troubleshooting.
...This Tech Note describes a procedure for configuring automatic logon for InTouch applications and in Windows.
...This Tech Note details the procedure used to verify the version of Microsoft .Net Framework currently being used.
...This Tech Note details the procedure to export Windows Event Log file for technical support and troubleshooting purposes.
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