Product Support Lifecycle

Definitions of Lifecycle Status can be found below.

Updated: October 7, 2024

Jump to a product using the list below to see product versions:

System Platform (Application Server) & OMI

Product / Version Release Date Mainstream Support Ends Extended Support Ends Mature Support Ends
2023 R2 1/8/2024 1/8/2027 1/8/2029 1/8/2034
2023 7/8/2022 7/8/2025 7/8/2027 7/8/2032
2020 R2 1/3/2021 Ended 1/3/2026 1/3/2031
2020 4/27/2020 Ended 4/27/2025 4/27/2030
2017 6/15/2017 Ended Ended 6/15/2027
2014 R2 12/16/2014 Ended Ended 12/16/2024

InTouch HMI

Product / Version Release Date Mainstream Support Ends Extended Support Ends Mature Support Ends
2023 R2 1/8/2024 1/8/2027 1/8/2029 1/8/2034
2023 7/8/2022 7/8/2025 7/8/2027 7/8/2032
2020 R2 1/3/2021 Ended 1/3/2026 1/3/2031
2020 4/27/2020 Ended 4/27/2025 4/27/2030
2017 6/15/2017 Ended Ended 6/15/2027
2014 R2 12/16/2014 Ended Ended 12/16/2024

Historian Server

Product / Version Release Date Mainstream Support Ends Extended Support Ends Mature Support Ends
2023 R2 1/8/2024 1/8/2027 1/8/2029 1/8/2034
2023 7/27/2022 7/27/2025 7/27/2027 7/8/2032
2020 R2 1/3/2021 Ended 1/3/2026 1/3/2031
2020 4/27/2020 Ended 4/27/2025 4/27/2030
2017 6/15/2017 Ended Ended 6/15/2027
2014 R2 12/16/2014 Ended Ended 12/16/2024

Historian Client

Product / Version Release Date Mainstream Support Ends Extended Support Ends Mature Support Ends
2023 R2 1/8/2024 1/8/2027 1/8/2029 1/8/2034
2023 7/27/2022 7/27/2025 7/27/2027 7/8/2032
2020 R2 1/3/2021 Ended 1/3/2026 1/3/2031
2020 4/27/2020 Ended 4/27/2025 4/27/2030
2017 6/15/2017 Ended Ended 6/15/2027
2014 R2 12/16/2014 Ended Ended 12/16/2024

OI Server Core

Product / Version Release Date Mainstream Support Ends Extended Support Ends Mature Support Ends
2023 R2 1/6/2024 1/6/2027 1/6/2029 1/6/2034
2023.1 4/22/2023 4/22/2026 4/22/2028 4/22/2033
2023 8/2/2022 8/2/2025 8/2/2027 8/2/2032
202o R3 12/2/2021 12/2/2024 12/2/2026 12/2/2031
2020 R2 1/6/2021 Ended 3/27/2025 3/27/2030
Release 3 1/1/2019 Ended Ended 1/1/2029
Release 2 5/21/2017 Ended Ended 5/21/2027
Release 1 8/3/2015 Ended Ended 8/3/2025

Edge HMI

Product / Version Release Date Mainstream Support Ends Extended Support Ends Mature Support Ends
2023 9/11/2023 9/11/2026 9/11/2028 9/11/2033
2020 R2 1/24/2021 Ended 6/8/2025 6/8/2030
2017 11/13/2017 Ended Ended 11/13/2027
2014 R2 11/22/2015 Ended Ended 11/22/2025
2014 10/27/2014 Ended Ended 10/27/2024

Reports for Operations

Product / Version Release Date Mainstream Support Ends Extended Support Ends Mature Support Ends
2023 R2 6/10/2024 6/10/2027 6/10/2029 6/10/2034
2023 10/21/2022 10/21/2025 10/21/2027 10/21/2032
2020 R2 12/14/2021 12/14/2024 12/24/2026 12/14/2031
5.0 R20-3 10/22/2020 Ended 10/22/2025 10/22/2030
5.0 R2 9/17/2019 Ended Ended 9/17/2029
4.82 6/19/2018 Ended Ended 6/19/2028

Manufacturing Execution Systems (MES)

Product / Version Release Date Mainstream Support Ends Extended Support Ends Mature Support Ends
2023 1/22/2023 1/22/2026 1/22/2028 1/22/2033
2020 9/29/2020 Ended 9/29/2025 9/29/2030
2017 R2 4/23/2019 Ended Ended 4/23/2029
2017 8/25/2018 Ended Ended 8/25/2028
2014 R3 5/2/2017 Ended Ended 5/2/2027
2014 R2 2/29/2016 Ended Ended 3/1/2026
2014 10/27/2014 Ended Ended 10/27/2024

Recipe Management

Product / Version Release Date Mainstream Support Ends Extended Support Ends Mature Support Ends
2023 2/10/2023 2/10/2026 2/10/2028 2/10/2033
2020 4/4/2021 Ended 4/4/2026 4/4/2031
2017 6/27/2017 Ended Ended 6/27/2027
2014 R3 2/17/2016 Ended Ended 2/17/2026
2014 R2 3/30/2015 Ended Ended 3/30/2025

Batch Management

Product / Version Release Date Mainstream Support Ends Extended Support Ends Mature Support Ends
2023 6/7/2023 6/7/2026 6/7/2028 6/7/2033
2020 8/2/2020 Ended 8/2/2025 8/2/2030
2017 12/17/2017 Ended Ended 12/17/2028
2014 R3 5/4/2016 Ended Ended 5/4/2026
2014 R2 2/4/2015 Ended Ended 2/4/2025

Mobile Operator

Product / Version Release Date Mainstream Support Ends Extended Support Ends Mature Support Ends
2020 R2 3/10/2023 3/10/2026 3/10/2028 3/10/2033
2020 3/31/2021 Ended 3/31/2026 3/31/2031
2017 7/4/2017 Ended Ended 7/4/2027
2014 R2 7/7/2015 Ended Ended 7/7/2025

Predictive Analytics

Product / Version Release Date Mainstream Support Ends Extended Support Ends Mature Support Ends
2023 1/16/2024 1/16/2027 1/16/2029 1/16/2034
2022 R2 12/4/2022 12/4/2025 12/4/2027 12/4/2032
2022 3/32/2022 3/31/2025 3/31/2027 3/31/2032
2020 R2 4/24/2021 Ended 4/24/2026 4/24/2031
2020 R1 11/29/2020 Ended 5/27/2025 5/27/2030
2019 R2 12/26/2019 Ended Ended 5/30/2029
2018 R2 12/17/2018 Ended Ended 12/17/2028
2018 7/12/2018 Ended Ended 7/12/2028
2.9 7/27/2016 Ended Ended 7/27/2026
2.8 7/9/2015 Ended Ended 7/9/2025

Plant SCADA (Citect)

Product / Version Release Date Mainstream Support Ends Extended Support Ends Mature Support Ends
2023 R2 1/7/2024 1/7/2027 1/7/2029 1/7/2034
2023 10/11/2022 10/11/2025 10/11/2027 10/11/2032
2020 R2 7/20/2021 Ended 7/20/2026 7/20/2031
2018 R2 8/15/2019 Ended Ended 8/15/2029
2018 6/29/2018 Ended Ended 6/29/2028
2016 11/29/2016 Ended Ended 11/29/2026
2015 6/1/2015 Ended Ended 6/1/2025

Work Tasks (Workflow Management)

Product / Version Release Date Mainstream Support Ends Extended Support Ends Mature Support Ends
2023 12/20/2023 12/20/2026 12/20/2028 12/20/2033
2020 8/24/2020 Ended 8/24/2025 8/24/2030
2019 6/13/2019 Ended Ended 6/13/2029
2017 R2 4/11/2018 Ended Ended 4/11/2028
2017 6/29/2017 Ended Ended 6/29/2027
2014 R2 3/30/2015 Ended Ended 3/30/2025

BI Gateway (Intelligence)

Product / Version Release Date Mainstream Support Ends Extended Support Ends Mature Support Ends
2021 3/22/2021 Ended 3/22/2026 3/22/2031
2017 12/13/2017 Ended Ended 12/13/2027
2014 R3 4/30/2016 Ended Ended 4/30/2016
2014 R2 5/6/2015 Ended Ended 5/6/2025

Enterprise Data Management

Product / Version Release Date Mainstream Support Ends Extended Support Ends Mature Support Ends
2021 5/10/2021 Ended 5/10/2026 5/10/2031
2017 10/13/2017 Ended Ended 10/13/2027
2016 R2 3/23/2017 Ended Ended 3/23/2027
2016 R1 8/29/2016 Ended Ended 8/29/2026
2015 R2 1/28/2016 Ended Ended 1/28/2026
2015 R1 8/25/2015 Ended Ended 8/25/2025

Enterprise Asset Management

Product / Version Release Date Mainstream Support Ends Extended Support Ends Mature Support Ends
6.1 2/16/2018 Ended Ended 2/16/2028
6.0 3/6/2017 Ended Ended 3/6/2027
5.1 8/14/2014 Ended Ended Ended

Control Configuration Management

Product / Version Release Date Mainstream Support Ends Extended Support Ends Mature Support Ends
4/6/2017 Ended Ended 4/6/2027

Enterprise Integrator

Product / Version Release Date Mainstream Support Ends Extended Support Ends Mature Support Ends
2023 5/3/2023 5/3/2026 5/3/2028 5/3/2033
2020 10/7/2021 Ended 10/7/2026 10/7/2031
2017 R2 9/30/2019 Ended Ended 9/30/2029
2017 9/10/2018 Ended Ended 9/10/2028
2014 R3 6/7/2017 Ended Ended 6/7/2027
2014 R2 8/24/2015 Ended Ended 8/24/2025

Definitions of Lifecycle Status

Mainstream Support

Upon the Date of General Availability, a product version will enter Mainstream Support. This phase of the product life will have a three (3) year term during which Customer FIRST Support subscribers are entitled to the following services:

  • Technical Assistance on Issues and Inquiries via Existing Support Programs
  • Patches & Service Packs
    • To address product issues
    • To support critical OS security updates
  • Ability to request Hot Fixes

Extended Support

Upon retirement of Mainstream Support, the product will enter Extended Support. During this two (2) year period, Customer FIRST Support subscribers will be provided the following services:

  • Technical Assistance on Issues and Inquiries via Existing Support Programs
  • Ability to Request Hot Fixes
    • To address product issues
    • Support (limited) for Critical OS Security Updates

Mature Support

The final phase of Lifecycle Support covers product releases in the mature software life phase. The Mature Support phase follows the 5 years of coverage provided by Mainstream and Extended phases by offering on-going technical assistance to customers maintaining installed product. Mature Support includes:

  • Technical Assistance via existing programs

Technical Assistance in the Mature Support phase involves providing basic issue diagnostics assistance from the available database of technical knowledge. In depth issue research should not be anticipated at this phase. Customers encountering issues which have been resolved in a more current release of the product will be advised to upgrade their product version to resolve the issue.