AVEVA Customer FIRST

AVEVA Customer FIRST is not just a cliché, it is a mantra that drives our everyday efforts to put our customers first – ensuring your overall success with our software is essential. We strive to deliver innovative, market-leading software coupled with a wide range of services and resources that form the foundation of a long-term, strategic relationship with AVEVA.

With Customer FIRST, you get a continuum of investment protection and value with a program designed to proactively help make sure you are getting the most out of our software throughout its life and achieve your key business objectives.

AVEVA Customer FIRST ensures that you get:

  • Continuous software maintenance and innovation through version upgrades to keep your software “state-of-the-art” so you can respond quickly to challenges and opportunities.
  • Access to technical support experts to accelerate time to value and to quickly remedy any technical issue that you experience as you install, fine-tune, and upgrade your software.
  • Optional services and resources to drive adoption and increase productivity, efficiently maintain and optimise the performance of your software, and meet your changing business needs.

Whether you’re looking for a minimum level of support for an existing, steady-state application, or you need a higher level of support coupled with pro-active services for a mission-critical, evolving solution, Customer FIRST can be tailored to your needs.

The Customer FIRST program consists of a common core of included services, with additional services tailored for each AVEVA portfolio segments.

Program Guides

Common Core Services

Award-winning Technical Support

Get access to 24/7/365 technical support, with expert assistance throughout the software lifecycle

Software upgrades and enhancements

Get free version upgrades and the latest fixes, patches and Service Packs for your software

Support Utilities & Tools

Leverage Software Asset Manager to quickly and easily track and manage your AVEVA software licenses and apply security and performance software updates at multiple locations across your enterprise, or the Customer FIRST Benefits App for mobile devices gives you a quick overview of your support and services

Global Customer Support Website

Web-based access to an enormous AVEVA software knowledgebase and software downloads make the Global Customer Support (GCS) Website an invaluable resource for your team. With self-help materials and a powerful search engine, users can get the information and software they need quickly and efficiently

Optional Services and System Management

Enjoy access to a wide array of optional services and discounts, based on the needs of your business and your budget