This tech note addresses the following issues which can occur in Application Server:
The AVEVA Enterprise License Server repeatedly goes into a "Stopping" state. When this happens, a reboot is required to restore it to Running. The following message appears in the OCMC logs:
LS Agent can't use the ServiceController API to control the LS. Time out has expired and the operation has not been completed. Stack Trace:
at System.ServiceProcess.ServiceController.WaitForStatus(ServiceControllerStatus desiredStatus, TimeSpan timeout)
at LicServer.WindowsService.TrackSELicServer.MonitorLicServer()
This tech note will explain how to regenerate the license server trusted storage files to resolve the issue.
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Industrial Graphics that have been added to Application Objects are not displaying values for attributes when the values to be displayed are relative references like me.attribute. However, the direct references like objectname.attribute work.
...It is possible to encounter an issue with all the default widgets on the server like Web_Browser and Carousel. When loading the Web_Browser widget, only an IP address is shown. When loading an instance of the Web_Browser widget separately on a different test InTouchViewApp, it loads a RedX with an "Empty" text displayed. Same red X is shown on the Carousel widget.
...When looking the files sizes of the InTouch Historical Log (.LGH and .IDX) files, they are noticeably larger for the 2023 and 2023 R2 version compared the previous versions.
...When launching the InTouch Web Client, it is possible to encounter the following error in your default web browser:
HTTP Error 503: The service is unavailable
This tech note provides steps to resolve the error
...Cross-node encrypted SuiteLink requires both nodes to be joined to the same System Management Server (SMS) server. In some cases, even if SMS is properly configured, a system may encounter the following error and the encrypted SuiteLink connection will fail, even though a Troubleshooting Scan within the AVEVA Common Service Portal may return without errors.
...When migrating a Galaxy from an older version to System Platform 2023, the process hangs without any errors or warning and never completes.
By default, the migration process handles 500 templates at the same time from the original Galaxy. If there are more than 500 templates, this may exceed the 3.5 GB that aaGR process can handle, causing a crash as we see in the Log Viewer.
This tech note provides the steps to change the default MaxTemplateCacheSize from 500 templates to 10 to make sure the 3.5 GB limit is not violated.
...It is possible that you may experience slow performance in the System Platform IDE when opening or checking in objects. There could be various reasons why the performance within the IDE could be slow, including compatibility issues with newer version of Microsoft SQL Server.
This tech note provides steps to address the issue from the database setting perspective.
...When working on an embedded Edge viewer, you may encounter a message similar to the following:
"Could not load file (0x7e) C:\HardDisk\Drv\ABCIP.DLL" on embedded view"
The first step should be to verify that this file does actually exist in the specified location. If you've verified this, but the issue persists, this tech note will provide a resolution to this issue.