Tech Notes

Tech Note: 151

AVEVA Edge: Viewer module could not connect to the Run-Time

AVEVA Edge HMI

The following error may be encountered on a computer running AVEVA Edge HMI (or Indusoft Web Studio):
The Viewer module could not connect to the Run-Time. Please check if the runtime is running and that you are connecting with a compatible version.

This tech note provides steps to troubleshoot and resolve the issue.

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Tech Note: 150

How to upgrade AVEVA Edge HMI to a newer version

AVEVA Edge HMI

How to upgrade the AVEVA Edge installation to a newer version.

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Tech Note: 149

Unblocking Downloaded Files in Windows

General

Windows has a security feature that blocks files downloaded from the internet to protect your system from potentially malicious content. When a file is blocked, it can prevent you from opening or executing it, which can be inconvenient if you know the file is safe. Unblocking the file tells Windows that you trust the source and are allowing it to be used on your computer.

This tech note will guide you through the process of unblocking a downloaded file.

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Tech Note: 148

Unable to install Communication Drivers Pack 2023 R2

AVEVA Communication Drivers

When attempting to install additional 2023 R2 Communication Drivers on a computer that has other AVEVA software installed, all of the drivers are greyed out and cannot be selected on the installation menu.

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Tech Note: 147

How to find the Galaxy Name using a .cab file

AVEVA System Platform & OMI

When creating a backup of a galaxy (.cab file), the default file name is the name of the galaxy being backed up, but the name can be modified if desired.

If you are maintaining backups of multiple galaxies with modified file names, it can become unclear which backup belongs to which galaxy. The process below can be used to determine the name of the galaxy used to create the .cab file.

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Tech Note: 146

Windows Missing in WindowMaker Project View

AVEVA InTouch HMI

When opening an application in InTouch WindowMaker, some windows do not appear in the Project view panel. The windows still appear in the Open Window popup.

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Tech Note: 145

Potential Failure in Detecting Certain Alarms

AVEVA System Platform & OMI

AVEVA has identified an issue with System Platform 2023 and System Platform 2023R2.

AVEVA is releasing hotfixes for each of the affected versions. Details can be found in the table below. AVEVA strongly recommends that users install the appropriate hotfix as soon as possible.

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Tech Note: 144

AVEVA Enterprise License Manager gets stuck while Activating a License

AVEVA Licensing

When activating a license online in the AVEVA Enterprise License Manager, the activation results in the following error:

Unable to communicate with the Activation Server. Ensure you have internet connectivity or proceed with offline activation by changing the activation settings.

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Tech Note: 143

Unable to Deploy Objects or Open/Edit any Objects in the IDE

AVEVA System Platform & OMI

This tech note addresses the following issues which can occur in Application Server:

Unable to deploy objects in a Galaxy
Unable to open Object Editor on any object in a Galaxy

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Tech Note: 142

License Server Core Service goes into a STOPPING state and machine must be rebooted in order to recover

AVEVA Licensing

The AVEVA Enterprise License Server repeatedly goes into a "Stopping" state. When this happens, a reboot is required to restore it to Running. The following message appears in the OCMC logs:

LS Agent can't use the ServiceController API to control the LS. Time out has expired and the operation has not been completed. Stack Trace: at System.ServiceProcess.ServiceController.WaitForStatus(ServiceControllerStatus desiredStatus, TimeSpan timeout) at LicServer.WindowsService.TrackSELicServer.MonitorLicServer()

This tech note will explain how to regenerate the license server trusted storage files to resolve the issue.

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