Tech Note: 146
Windows Missing in WindowMaker Project View
When opening an application in InTouch WindowMaker, some windows do not appear in the Project view panel. The windows still appear in the Open Window popup.
...Tech Notes
Tech Note: 141
Relative References Stop Working in Industrial Graphics
Industrial Graphics that have been added to Application Objects are not displaying values for attributes when the values to be displayed are relative references like me.attribute. However, the direct references like objectname.attribute work.
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Tech Note: 140
Web_Browser and Carousel Widget Shows Red “X” Error
It is possible to encounter an issue with all the default widgets on the server like Web_Browser and Carousel. When loading the Web_Browser widget, only an IP address is shown. When loading an instance of the Web_Browser widget separately on a different test InTouchViewApp, it loads a RedX with an "Empty" text displayed. Same red X is shown on the Carousel widget.
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Tech Note: 139
Historical Log files (.LGH and .IDX) are much larger in InTouch 2023 and InTouch 2023 R2
When looking the files sizes of the InTouch Historical Log (.LGH and .IDX) files, they are noticeably larger for the 2023 and 2023 R2 version compared the previous versions.
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Tech Note: 138
InTouch Web Client: HTTP Error 503 – The Service is Unavailable
When launching the InTouch Web Client, it is possible to encounter the following error in your default web browser:
HTTP Error 503: The service is unavailable
This tech note provides steps to resolve the error
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Tech Note: 137
Encrypted SuiteLink Connection Cannot be Established
Cross-node encrypted SuiteLink requires both nodes to be joined to the same System Management Server (SMS) server. In some cases, even if SMS is properly configured, a system may encounter the following error and the encrypted SuiteLink connection will fail, even though a Troubleshooting Scan within the AVEVA Common Service Portal may return without errors.
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Tech Note: 133
Popup Window Does not Appear when Clicking “Select” in Tagname Dictionary
When working in the Tagname Dictionary in an InTouch HMI application, clicking the Select button should cause the Tag Browser popup window to appear, allowing the user to browse the existing tags in the application.
Under certain conditions, the popup window will not appear after clicking Select and the WindowMaker application will freeze up, forcing the user to shut down the application.
This issue is caused when WindowMaker attempts to open the Tag Browser on a second monitor when no second monitor is present. This tech note will provide the steps to resolve the issue.
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Tech Note: 132
Resolving Multiple APPCRASH Events in Windows Event Viewer Logs from System Platform
AVEVA Historian, AVEVA Historian Client, AVEVA InTouch HMI, AVEVA Licensing, AVEVA System Platform & OMI
This Tech Note details the procedure to identify and clear APPCRASH events that appear in the Windows Event Viewer for System Platform components.
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Tech Note: 131
Orange Icon Won’t Go Away After Deploying InTouchView App
During deployment of an InTouchView app, it is normal behavior for an orange icon to appear over the InTouchView app instance which indicates that the files and folders are still being copied over to the remote machine.
You may experience an issue where this orange icon does not clear up on its own.
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Tech Note: 129
Automatically Launching an InTouch Application on Startup using a Batch File
Each time an operator needs to view their Intouch application at runtime, they must manually run the InTouch WindowViewer application. This technote will discuss how to use a batch file to automatically run the application each time Windows is restarted. There is an optional step in which you may delay opening your Intouch application, to allow time for other applications to run first.
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