WIN-911 Direct Connects provide native connections with leading SCADA, HMI and control systems enabling ease of configuration, performance optimization, and syncing of alarm acknowledgments and other data. Alarm subscriptions filter alerts into WIN-911, eliminating the need to maintain two databases for faster integration, simplified setup, and reduced maintenance.

Future-Proof Technology

Built on the .NET framework, the new WIN-911 series supports SQL data storage and is designed for “run time” all the time to eliminate service disruptions.

Advanced Scheduling

WIN-911 includes an advanced scheduling engine that allows you define when to notify a person on call.

Strategic Alarm Notification

Create strategic alarm workflows that work for your organization. Using a drag-and-drop user interface, you have complete freedom to create any notification workflow. Notifications can vary depending on alarm severity, whether or not an alarm is acknowledged, date and time, actual conditions and many other user-configurable attributes of the alarm context.

Custom Alarm Templates

Design custom alarm formats for any notification method — include company logos and color schemes.

Alarm Notification Systems

WIN-911 Advanced/Interactive/Standard

WIN-911 Features

Notification Options

All notification options support single or bi-directional communications, acknowledgments, and custom formats.

  • Mobile-911 Smart Phone Apps for Apple or Android
  • SMS Text – supports Ethernet and serial based cellular modems
  • Email –  Rich HTML or plain text (SMTP, POP, IMAP, SSL/TLS)
  • Voice – Text to speech, TAPI and VoIP (SIP) or analog phones (USB)

Escalation Engine

  • Drag and drop workflow creation
  • Vary notifications based on severity, acknowledgement, date and time, or any other configurable attributes
  • Create complex alarm escalation scenarios with rules based notification alarm workflows and if-then-else scenarios

Notification Management

  • Create dynamic alert schedules to cover rotating shifts, vacation requests and on-call status.
  • Supports ‘if-then-else’ scenario planning for complex notification strategies and timely alarm escalation


  • Report templates allow rapid configuration
  • Plain text or rich text
  • Schedule reports according to “rules” – fixed
  • Periods, alarm conditions, or data values
  • Receive reports on any device


  • Easy to use calendar tools
  • Create complex rolling schedules
  • Create shift schedules
  • Web-based interface allows for quick schedule changes

Personnel Management

  • Unlimited contacts
  • Send alarms based on who is “on shift”
  • Role-based notification assignments


  • View, sort and print alarm history
  • Logs include notification attempts, confirmation, acknowledgements, events and error codes
  • Annotate each line with “notes” feature


  • Localized in 9 languages = English, Spanish, Chinese, German, French, Hebrew, Arabic, Italian, Portuguese. Includes software configuration, alarm delivery and alarm interaction.
Product WIN911 core1


WIN-911 includes the latest Mobile-911 smartphone application supporting iOS and Android based devices. This powerful application enhances WIN-911 by using push notifications to alert users of new alarm events. The application on your mobile device retrieves new alarm details from the Mobile-911 server using limited bandwidth and secure, encrypted, HTTPS protocol.

Connectivity with Wonderware

WIN-911 supports direct connections with Wonderware InTouch and Wonderware System Platform for ease of configuration, performance, optimization, and passing of acknowledgments and other data directly back to the SCADA system.

Product WIN911 core4

Highly Flexible Alarm Notification Workflows

Configure alarm notification workflows to match the needs of your operation. From a simple callout list to complex escalation logic, WIN-911’s patented, script-free, drag and drop user interface makes alarm notification workflow configuration easy and intuitive.

Workflow Tactics

In WIN-911, you can create any number of workflows and strategies that will run your alarm notification system. They can be based on a simple call out list, or highly sophisticated to dynamically respond to changes in actual conditions.

  • Basic workflow tactics are based on a simple call out list that supports retries and delays.
  • Advanced tactics are smart notification lists that determine who gets notified and in what order. Advanced tactics include actions based on if-then-else workflows that you construct using the visual editor.
Product WIN911 core3
Product WIN911 core5

Handle Simple and Complex Schedules

Program notification logic using individual and shared schedules. WIN-911 determines who is available in real time when an alarm condition is met. Complex shift scheduling is easier now using calendar controls similar to Microsoft Outlook and Google Calendars. WIN-911 supports:

  • Complex shift schedules
  • Holiday schedules
  • Floating holidays
  • Schedules that roll over to the next day

WIN-911 Product Comparison Chart





Alarm/Filter Count







Basic Tactics & Strategies

Advanced Tactics & Strategies

SMS (Cellular Modem)


Voice (VoIP / TAPI)

Smartphone Apps (iOS & Android)

10 devices

25 devices

Premium Voice*

Remote Acknowledgements

Alarm Requests

Report Requests

Report Pushes



FactoryTalk Alarms & Events*

Wonderware InTouch

Wonderware System Platform


* Separately licensed option available, but not included with base package

Brochures and Whitepapers