Tech Notes

AVEVA Edge: Viewer module could not connect to the Run-Time

The following error may be encountered on a computer running AVEVA Edge HMI (or Indusoft Web Studio):
The Viewer module could not connect to the Run-Time. Please check if the runtime is running and that you are connecting with a compatible version.

This tech note provides steps to troubleshoot and resolve the issue.

How to upgrade AVEVA Edge HMI to a newer version

How to upgrade the AVEVA Edge installation to a newer version.

Error: Could not load file (0x7e) C:\HardDisk\Drv\.DLL on Embedded View

When working on an embedded Edge viewer, you may encounter a message similar to the following:
"Could not load file (0x7e) C:\HardDisk\Drv\ABCIP.DLL" on embedded view"
The first step should be to verify that this file does actually exist in the specified location. If you've verified this, but the issue persists, this tech note will provide a resolution to this issue.