Technical Support Specialist

Hiring excellent people is the reason Industrial Software Solutions (ISS) continues to thrive and grow after 27 years, and we’re looking to add a Technical Support Specialist to our team to continue that growth. We are problem solvers and solution providers covering Western Canada and the US Pacific Northwest, empowering businesses with cutting-edge software solutions—helping them work smarter, faster, and more efficiently. If you’re a motivated, strategic thinker who thrives in a team environment, we want to hear from you!

As a member of our Technical Support Team, you will provide first-line customer support over phone and email to help clients using our portfolio of automation software including AVEVA System Platform and AMDT octoplant. This includes but is not limited to troubleshooting, problem analysis, training, and providing documentation and custom solutions.

This role is based in our headquarters in Bothell, WA, although the job will most likely be a combination of office work, working remotely, and some limited scheduled travel. ISS is well experienced in working remotely and achieving our business objectives. We can be flexible for the right candidate.

We are seeking a candidate with exceptional customer service skills, and familiarity with supporting Windows-based systems is preferred. While existing automation software experience is a plus, we provide on-the-job training on our software portfolio. If you have experience with HMI, SCADA, or other automation software, or if you are excited to begin a career in this growing field, we encourage you to apply.

Responsibilities

Provide technical support assistance and case-related research over phone and email to users of software offered by Industrial Software Solutions.
Instruct on-site and virtual software training courses for end-user clients of our software portfolio.
Attend software training to achieve certification level required by our software vendors.
Understand internal and vendor knowledge base, product features, licensing, and general applications, and share new information with team members.
Support and perform established policies, procedures, standards, and quality control processes.
Meet individual and group customer satisfaction performance goals related to technical support and customer training.
Proactively solve commonly recurring support requests by providing written or video technical articles for posting and publication.

Qualifications

Minimum 2 years of college education or on-the-job training experience equivalency.
1+ years of experience in customer service and troubleshooting computer networking, programming languages, databases, Microsoft Windows, or cloud platforms.
Accuracy of data entry; aptitude for detail.
Excellent verbal and written communication skills.
Proficiency with Microsoft Office applications.
Must be willing to travel periodically for spans of up to one week. Ability to travel into Canada.
Knowledge and understanding of HMI, SCADA, MES software a PLUS.
Experience with Microsoft SQL Server a PLUS.
Familiarity with VMware Workstation or Hyper-V a PLUS.
A full background check will be conducted.

Salary Range: $75,000 – $90,000

Industrial Software Solutions has medical, dental, STD, LTD, AD&D, Life Insurance, 401K, Flexible Spending Account, Free parking, vacation, holiday pay and competitive salaries.

To apply for this position, please send your resume to [email protected].