Last revision: 03/27/2019
Introduction
This readme document contains important information about the Software Asset Manager (SAM) 4.0 Update 1 application. Review this document for general system requirements, known issues, CRs, and SAM documentation included in the release.
Note: The detailed SAM Installation Guide is available on the Global Customer Support website.
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About This Release
The Software Asset Manager (SAM) is an application that provides
- System inventory from your production machines.
- Product inventory from your production machines.
- License inventory from your production machines.
- Support inventory from multiple sites.
- Enhanced user interface and improved user expereince
- License inventory of activation based licenses in addition to .lic based licenses
- Microsoft critical patches inventory from your production machines
- Enhanced reporting capabilities.
The Software Asset Manager provides a secure, reliable and objective means of accessing your system inventory, and provides tools to:
- Validate license usage,
- Provide timely product updates (including Service Packs and Product Patches) and;
- Manage your patch deployment strategy.
The main system components are:
- Software Asset Manager: You can install SAM on a designated machine that resides at your production site, or on the same machine as your production assets. SAM connects with your production machines on the factory floor. You can also use SAM to manage your remote or disconnected computers.
- Citect License Utility: A utility delivered with SAM that you run on computers where Citect software is installed, in order to make Citect license information "visible" to the Software Asset Manager. Refer to the Software Asset Manager User Guide for complete installation and usage details.
The Software Asset Manager application requires Administrator-level permissions to work.
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System Requirements
This section describes the hardware and software requirements necessary to install SAM 4.0 Update 1.
Computer Access Requirements
You must have administrator-level user permissions on all machines for which you want Wonderware Software inventory. Consult your IT group to complete this task.
General Requirements: Software Asset Manager
- Computer (or Dedicated SAM Server) with 3 GHz or faster processor (32/64 bit). Multi-core processor is strongly recommended.
- 4 GB or greater recommended.
- At least 30 GB of available disk space for 32-bit OS, 40 GB for 64-bit OS.
- Super VGA (1024 x 768) or higher-resolution video adapter and monitor.
- Network Interface Card.
- USB compliant port for installation (optional).
- Keyboard.
- Mouse or compatible pointing device.
Hardware Requirements
The following hardware is required to support the Wonderware Software Asset Manager Application.
- Super VGA (1024 � 768) or higher-resolution video adapter and monitor.
- CD-ROM or DVD drive for installation.
- Keyboard.
- Mouse or compatible pointing device.
Operating System Requirements
The following operating systems are supported:
| Software Asset Manager |
| Windows Server 2019 |
| Windows Server 2016 |
| Windows Server 2012R2 |
| Windows 10 Pro 32/64 bit |
| Windows Server 2012 32/64 bit |
| Windows 8.1 |
| Windows 7 SP1 Pro 32/64 bit |
Not Supported
- Windows XP
- Windows Server 2003
- Microsoft Windows XP Tablet PC Edition SP2
- Windows 2000 SP3
- Windows 2000 SP2
- Windows 2000 SP1
- Windows 2000
- Windows Vista
- Windows 7
- Windows 2008 Server-32 bit
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Product Compatibility
The Software Asset Manager has been tested and is supported on machines with Wonderware and Citect Software installed on the same computer.
When detecting supported software installed on the SAM computer, SAM does not check for the Admin Username or Password.
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Known Issues
The following issues have been identified for resolution in the next release:
- Detect operation may take long time on machines having many registry keys and slow networks.
Workaround:N/A
- If an Acquire download is terminated before completion, subsequent attempts to download an update on the same machine will appear to fail. The download dialog will display "Terminated" and the progress thumper will spin until the dialog is closed. Despite this, the file is actually downloaded and can be deployed.
Workaround:Close and reopen Software Asset Manager after the first terminated download.
- For authentication during a Connectivity check, no distinction is made between a domain account and a local account. Therefore, domain-account login "domain\username" is treated the same as local-account login "username" (Example: "mycompany\wwuser" versus local "wwuser"). As a result, the Connectivity check may succeed even though the account used to perform the check does not exist on the remote machine and does not have permissions to inventory the software and licenses on the machine.
Workaround: When configuring a Machine in SAM, ensure the credentials specified are properly formatted (with the domain or without the domain) and the user exists on the remote machine.
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Software Asset Manager Documentation
- The Software Asset Manager application documentation library consists of a .chm file that is accessed from the Client User Interface.
- An Installation Guide and a User Guide are available from the product installation files, and from the Global Customer Support website - http://softwaresupport.aveva.com/.
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